Cus­tomer service

We com­mu­ni­cate with users on a reg­u­lar basis to pro­vide request­ed ser­vices and about issues relat­ing to their account. We reply via email or phone.

Shar­ing

Clear­left does not pass on or sell infor­ma­tion about our cus­tomers to any oth­er busi­ness or organ­i­sa­tion. The only excep­tion to this is where we are legal­ly oblig­ed to do so to com­ply with a cur­rent judi­cial pro­ceed­ing, a court order or legal process served on our website.

Busi­ness transitions

In the event Clear­left Ltd. goes through a busi­ness tran­si­tion, users will be noti­fied via a promi­nent notice on our Web site for 30 days pri­or to a change of own­er­ship or con­trol of their per­son­al infor­ma­tion. If as a result of the busi­ness tran­si­tion, the users’ per­son­al­ly iden­ti­fi­able infor­ma­tion will be used dif­fer­ent­ly from that stat­ed at the time of col­lec­tion, they will be giv­en choice con­sis­tent with our noti­fi­ca­tion of changes section.

Choice/opt-out

Users who no longer wish to receive pro­mo­tion­al com­mu­ni­ca­tions may opt-out of receiv­ing these com­mu­ni­ca­tions by reply­ing with ​‘unsub­scribe’ in the sub­ject line of the email, emailing us at info@​clearleft.​com, phoning on +44 (0)845 838 6163, or writing to Clear­left Ltd, 68 Mid­dle Street, Brighton, BN1 1AL, UK.

Links

Our web­site con­tains links to oth­er sites. We are not respon­si­ble for the pri­va­cy prac­tices of such oth­er sites. This pri­va­cy state­ment applies sole­ly to infor­ma­tion col­lect­ed by this website.

Sur­veys & contests

From time-to-time our site requests infor­ma­tion from users via sur­veys or con­tests. Par­tic­i­pa­tion in these sur­veys or con­tests is com­plete­ly vol­un­tary and the user has a choice whether or not to dis­close this infor­ma­tion. The request­ed infor­ma­tion typ­i­cal­ly includes con­tact infor­ma­tion (such as name and email address), and busi­ness infor­ma­tion. Con­tact infor­ma­tion will be used to noti­fy the win­ners and award prizes. Sur­vey infor­ma­tion will be used for pur­pos­es of mon­i­tor­ing or improv­ing the use and sat­is­fac­tion of this site. Users’ per­son­al­ly iden­ti­fi­able infor­ma­tion is not shared with third parties.

Analytics

We use Google Analytics and Adwords data in a basic, user-focused way, mainly in aggregated data reports for assessing acquisition, behaviour and conversions.

Google Analytics has a comprehensive policy on data privacy and security. This gives us control over areas including customizable cookie settings, privacy controls, data sharing settings, data deletion on account termination. We will always act to minimise data collection, processing and storage in line with our Data Culture Manifesto and Privacy Policy.

Google Analytics sets out best practices to avoid sending Personally Identifiable Information (PII) — we are satisfied that in following these we are minimising risks related to PII of persons visiting our website(s) being held by Google Analytics.

Google Analytics has, on 11th April 2018, introduced data retention controls, which allow us to control data minimisation and determine how long user and event data for our website(s) is held on GA’s servers on a lawful basis in relation to the reasonable requirements of our business. As of 8th May 2018 we have set data retention at the minimum period of 14 months for all Clearleft owned sites set up with Google Analytics.